Dealing with Eddie Perez was pleasure. He answered all my questions and really took his time understanding my wants and needs. He is a solid asset to the company
A friend referred me to this dealership and a salesman named Eddie Perez to be specific. One call was all it took and Eddie was searching for the car that best suited my needs. Very polite and extremely thoughtful to say the least. Great dealership and even better employees!!!
Fred Fischer has been so great-- we just purchased our 3rd car from him!
We can’t say enough about this dealership and our recent experience. Their service director, Jesse James, took the time to continuously communicate with us through an in-depth evaluation of our vehicle. Then we were introduced to Fred Fischer who helped us find the right new car. He was incredibly knowledgeable about the brand but, more importantly, talked us through our indecision with patience and made the car buying experience truly enjoyable.
Fred Fischer at MB Palm Beach is absolutely the best. A seasoned pro who knows his stuff better than anyone we’ve met at any dealership, Fred is not only an expert but a wonderful person who truly took care of our vehicle purchase in every way. We couldn’t be happier.
Second car purchased here within a month. My wife and I thank Ryan for his great customer service!
I’m considering buying a car here, Spoke with Eddie Perez in sales. If ever you’re considering a car just go to Eddie. By far the coolest down to earth salesman in the place. Definitely returning next weekend for my new car! Thanks Eddie and thanks mb
Richard was absolutely amazing very informative & made the process so smooth.
When they say “The best or nothing” they really mean it. I have been coming to Mercedes of Palm Beach for years now and Fred Fischer has made sure I leave beyond satisfied each and every time. Fred treats you like family and has helped with countless deals for myself, my wife, and my mother-in-law.
My experience at Mercedes-Benz of Palm Beach has been second to none. A special thank you to Fred Fischer for making the entire process of leasing my new GLA stress free. The entire team is extremely knowledgeable. They focused on making sure I understood exactly how the process worked and that I felt comfortable every step of the way.
This dealership is amazing, especially my sales consultant Fred Fischer. He helped me select a car that met my needs while still staying within a budget. I was a tiny bit overwhelmed by the technology in the car and obviously sensing this, he sat with me inside the "cockpit" and walked me through this lovely sled's amazing features. He deftly connected Bluetooth and made certain I was confident navigating all menus available. He helped me download the Mercedes Me Connect Android app (he was *not* dissuaded by my lack of iPhone) and showed me its benefits and ...
I had absolutely the greatest car buying experience. I had Eddie Perez as my sales associate. He was great. He asked me a few questions about what I was looking for and what I wanted. Five minutes later he had a few cars to show me. He wasn't pushy or trying to steer me in any way. We found the car I wanted and now love. He got me a fair price for both parties. I can’t recommend Eddie highly enough. His professionalism is unmatched. He’s followed up with me a few times since my purchase just ...
Laurie Berger just delivered our new GLS580 and we could not be happier. Not only did she design the car for us, she was also efficient and pleasant to work with. This is the second vehicle we have purchased with her and she always exceeds our expectations! If you want a smooth process with exceptional customer service, go see Laurie!
Bought a gls 600 from Kerrie B and the only reason I was able to get this car was because she was extremely professional and consistent with me! She’s has an amazing attitude and excellent work ethic. I was going back and fourth with her numerous times and she always helped me out. If you’re looking to get a new Mercedes KERRIE B. is the person you want to deal with!
Brand new physical building showroom which is nice. Buying? Leasing? ask for Laurie Berg!!! I've leased my cars from her three times. She's exceedingly efficient, experienced, polite, pleasant and low-key. My go - to Service desk assistant is Christy who's also efficient, very nice and pleasant. They provide a car to rent as needed-- or their driver will take me to a local place while I wait, as needed. The repair department is super competent. This dealership is generally not far from where I live. I recommend this dealership for leasing.
Nice dealership. Friendly staff.
This place is great amazing car!!
I recently had to replace the fuel door on my e450 wagon. Jason not only took great care of my issue, ordered door and set up an appointment to have it installed, but he also realized I was due for my first service and was able to fit me in the schedule while I was there for the fuel door replacement. Jason not only took care of my initial issue he also saved me a trip in next month. Jason is an excellent service rep.
I’m taking the time to commend Paul SantaMaria, my Mercedes Benz service advisor. I choose to bypass 2 Mercedes Benz dealers closer to my home, because I can only receive excellent service with Paul SantaMaria. From the moment I walk in Mercedes of Palm Beach, Paul greets me with great enthusiasm, eagerness to help, and gives me the upmost respect. His professionalism and care for his clients is displayed in every way. Paul makes me feel safe to drive my Mercedes Benz. And, it’s what will keep me purchasing future Mercedes Benz . Paul truly deserves the upmost respect from ...
Great customer service! Kristy J. is the best Service Advisor!! Competitive pricing on the Pirelli tires for my Benz & they offer the warranty which other places didn't.
My teenage son was visiting the Palm Beach area with his Mercedes and needed service so he went to Mercedes of Palm Beach service department for repairs. The service manager, Michael Rispoli, is top notch and professional. He responded to my emails promptly even though he was home from work with bronchitis. Mr. Rispoli is fair and intelligent and runs a great operation! My mistrust of dealership service departments was in error; at least with regard to MERCEDES PALM BEACH!
excellent service from seller and financial advisor, I had a wonderful experience buying my vehicle
Kristy Josey has been super helpful and always listens to my concerns and is never dismissive of any of my questions. She has always helped us in a timely and pleasant way.
Kristy Josey is an excellent service advisor. she is understanding and very accommodating.
Jason Tuck was my service advisor. He went above and beyond to accommodate me with the service my vehicle needed and was able to shuttle me to/from the dealership. I highly recommend this dealership to anyone for their swift service, cleanliness and friendly environment. If you ever get a chance to service your vehicle at this location please look for Jason Tuck, I highly commend him to be your service advisor.
Scott Retzlaff went above and beyond when I took my car in for service. I felt welcomed and taken care of during my short visit, offering water, staying connected during my waiting period, and even after I left, sent a text video of the car summary of the work performed. This dealership is so technologically oriented and advanced which was very impressive and made the service experience easier. Overall , I had a great customer experience at this dealership.
Always have the best service when I bring in my C300 for service. They are quick and efficient and always helpful and informed.
Top quality customer service buying my first car here. William was an excellent consultar during the entire process, and help me decide for the best option available considering my budget! Definitely would recommend him anytime!
Neil is amazing to deal with everything he said was accurate, the car is amazing. I love it, and the financing guy did amazing job getting a very good interest rate and making everything happen very fast and quick.
I can’t say enough about the level of service received here. Jason Tuck my service advisor has always been super communicative and helpful with every issue I have ever had, he goes above and beyond. I will never hesitate to recommend anyone with a Mercedes Benz to use the West Palm Beach location for service!
Great service department! Pull right in, and you will be assisted with your request. Sparkling new waiting area, with refreshments. Loaner cars readily available. Service advisors are very helpful.
Richard King is The Best in The Business of selling Mercedes Benz. I drove all the way from Durham North Carolina to purchase a vehicle from him. He is very knowledgeable and Honest.#1 .
Husband and I Walked in without any intention of purchasing a car. However, Mr. William was so thorough in explaining the Luxury brand, we ended up leaving the dealership with an E- 350 Mercedes Benz 2021 . I can say unequivocally that this purchase wouldn’t have happened without his guidance. Great job William I pray that you continue with your kindness your level of professionalism is unbelievable keep it up
Excellent customer service. Kerrie was really helpful and very nice. First time financing a mercedes and she made sure I was comfortable and understood everything. Highly recommended 🙌🏼🙌🏼
We went to the service department, and had the best service from Erika. She was very polite and courteous. I recommend her to help you with any service related issues you may have.
Ryan Evans and Nick P took really great cafe of me! Their communication made me feel at ease. I drove over 3 hours away to purchase a car at this dealership and I was nervous but the entire process was a breeze with them. If you want to buy a car I would call and ask for Ryan as your salesperson and Nick as your finance guy. Highly recommended! I love my new car!
I got old school amazing service from Paul and the rest of the service team. The new service center is filled with attentive people who want to help. I got my car fixed and it was clean upon pick up and ready. Also, they really use tech to track and make things work well. Thanks Paul and Mercedes!
Bought our next Mercedes E350 Sport - Navy with Beige interior From Jeffrey excellent sales person. No pressure.
Took my wife's Mercedes to get worked on. Kristy M Josey in service is outstanding. Great Lady to work with and very friendly.
My 18 year old daughter visiting FL needed 4 new tires. Superior service: personal pick up and delivery + excellent customer service all around. Highly recommend!
My Advisor Eddie was wonderful!!! He welcomed me as soon as I arrived and got down to business. He paid close attention to my cars issues. He was extremely attentive and efficient and made my experience very pleasant. Eddie is my guy at Mercedes !! Thanks Eddie
Service extremely prompt. Michael, my advisor, was very friendly and efficient
My first service appt at Meceredes of Palm Beach took place 03/26/2021 my Service Advisor was Mr. Paul Santamaria; I arrived at 0750 and immediately was introduced to Mr. Santamaria as my Advisor and I insisted in waiting on a B service that I had fully know would take quite a few hoyrs possibly 5.He asked if I was experiencing any issues with the vehicle and I explained just two concerns. Mr. Santamaria checked on me almost every 45 minutes equiring of my immediate needs and gave me updates via video of what was happening with my service and offered me a loaner ...
Kristy J. took amazing care of me when I was there I had the best service and felt valued as a customer! She was great and my car looks great!
Eddie Perez is my maintenance manager and he is wonderful. Gives 110% effort. Even found me some coupons.
I went there to get my speakers fixed and my advisor Eddie was awesome. He went above and beyond to help me get my problem fixed. I have never received such an exceptional service before. also there was something else needed to be fixed in my car. Given that Eddie was not going to be in for the following day, he introduced me to Scott. Scott was also really nice and ready to help me. I will definitely recommend those two gentlemen to anyone getting service at this dealership. Because of them, I will definitely remain a customer.
The sales process went smoothly. The new building remodel is great. Rich King was our sales person, and he did a great job. He went out of his way to pick me up to get my new car. He also took care of 2 spots inside of the vehicle without even asking. It seems like they want the customer to be happy.
I recently took my Mercedes to MB West Palm Beach. The service I received from Eddie Perez was exceptional. I do not usually leave reviews mainly because the service I usually receive from many vendors are never up to par. That is certainly not the case at MB West Palm Beach. I have to say that the professionalism, follow-up and excellent customer service I received was remarkable. The entire staff at Mercedes provided the best service from beginning to end. Everyone I met was very friendly and made you feel welcome. Thanks again to Eddie. Very impressed. I will be ...
Mercedes Benz of Palm Beach is great, Eddie Perez was outstanding!!
Last week, I needed to take my mother’s SUV in for a service check (service B) Where my Advisor Eddie Perez took the time to not only explain to me but also explained to my mother everything that the service included as well as future needs. Very please with his service of the vehicle and putting her mind at ease. Just as a cherry on top he also took the time to take a quick look at my AMG as well, than had them both washed!!!!! After hours!!!!!! Great job MB of Palm Beach you got a winner
Love this location, especially the new upgrade, they take care of your car
Paul in the service department definitely took great care of me. He was so helpful, patient, and very professional! He went above and beyond to the furthest extent to make sure I was satisfied as a customer. Because of Paul in the service department, I’m with Mercedes for life!!!! Thank you Mercedes for having some great staff l, and taking care of your clients Always!!! I would totally recommend Paul from the service dept to anyone!!!
Erica Sinclair has done a great job on all the service visits I have had for the past 5 years. She is very professional. She keeps me informed on what is going on with my car and makes recommendations on the work that needs to be done. She is transparent. For each visit I get a report of what was done and she follows up after the service to make sure that I'm happy.
So... I took my brand new car for its first car wash. The next day I had to use my wipers. Apparently, my wipers went on while going thru the wash and they broke. I went to the service lane and had the good fortune of meeting Johnny who took care of me right away, quickly diagnosing the problem and getting new wipers for me immediately. Johnny was professional and turned my visit in to a quick and pleasant experience.
service was first rate...knowledgeable, professional, welcoming and friendly they found a defect we didn't know about and took care of it immediately we highly recommend them
Are you looking for a superior car buying experience? Look no further. Check out my personal favorite sales associate Kerri at Mercedes-Benz of Palm Beach. Kerri is professional, knowledgeable and will go above and beyond to meet her clients needs. If you are looking for a first class experience talk to Kerri at Mercedes-Benz of Palm Beach today.
Outstanding service from Paul Santamaria! Had to make a last minute appointment for repair work and couldn't have been taken care of any better! This was my first time working with this dealer and I will be back!
I spent time searching for a Toyota 4Runner and found an excellent used vehicle on the M-B of Palm Beach internet site. I called and Marco Donascimento picked up the phone. He looked into the availability and unfortunately another client was also interested, however he stated that he keep an eye for me on the transaction. A couple of days later he called and stated the deal fell through and asked if I was still interested. I was greeted by Marco the next morning at the dealership and the car was waiting for me at the front door. WOW the ...
My wife and I are extremely satisfied with the support that Kerrie our sales associate gave us. From the moment we walked into the temporary sales showroom through Kerrie delivering the car herself on her day off, the experience was amazing. We will definitely reach out to Kerrie for our next Mercedes!
I live in Pittsburgh and reached out to Palm Beach MB to inquire about a car that was online. Jim Murphy responded and could not have been more cordial or professional on the phone. I was well aware of what I should pay for the car and Jim was very fair from the outset. We purchased the car unseen and picked it up when we arrived in Florida. It was just as advertised and we were happy campers. I would recommend the dealership and the salesperson without reservation to anyone.
Fred Fischer has been assisting me with new cars for years. Fred is the true Mercedes-Benz professional in every sense. He is outstanding. Fred knows the cars and in a helpful and honest way makes the process of getting a new car a pleasure every time. I highly recommend Fred at Mercedes-Benz of Palm Beach.
My wife and I had used the service department at M-B of PB for several years for our previous Mercedes and were always satisfied. So, when it came time to trade in our 2012 sedan for a newer, but gently used, SUV, we came to the sales office and were fortunate enough to meet Clyde Dervishi as our salesman. Clyde brings clarity and calm to the car buying process. He is the finest car salesman with whom I have dealt over the years. He is very knowledgeable about the Mercedes lineup and was fully transparent in explaining the transaction, the vehicle ...
I recently purchased my first Mercedes. We had a great experience with our Sales Representative Fred Fischer. He made my custom order process seamless. He was responsive to every question and was prompt to text or call with any updates. I would absoutly purchase another car from him!! Thanks Fred for all your help!!
I live in Delray Beach, and I decided to take the drive to West Palm Beach to look at a new vehicle for my wife. I walked into the sales trailer at Mercedes-Benz, and was greeted by Mr. Nick Parra, he was extremely courteous , knowledgeable and honest about my concerns and questions. He wasted no time in taking me for a test drive, while explaining in detail the features of the vehicle and financing. Overall, the process with Nick and his team was very smooth and the concierge service was educational and detailed. I would definitely recommend. Ask for Nick.
Always choose this dealership for service! Kristy Josie is the very best service advisor in the business! Always pleasant, alway efficient and always gets things done. Would not go anywhere else to service my Mercedes SLC!
I recently purchased a new 2021 E450 Convertible, and I took delivery three weeks ago. I find purchasing a car not a pleasant experience. Finalizing pricing, back and forth, back and forth, well, negotiating a car is just not my thing. The sole reason I went to Mercedes Benz of Palm Beach is actually their service department, and in particular MY service advisor, Mr. Eddie Perez. As a business owner for the past 38 years, I know success is only measured by genuine conscientious customer service. I subscribe to that doctrine, and so does Eddie, which is why he is my go ...
I only came in for tire pressure check on my moms car after this cold weather we had. What a great experience!!! My advisor Eddie Perez made an outstanding impression not only did he have the pressure reset but he did an entire inspection. I’m glad I have someone I can trust
This was our first experience with this location and I must say our experience was top notch! Nick, our salesperson, was amazing and very informative! Mike in finances and Frank also extremely helpful! Even though we live a distance away and have a dealership closer to us, we will be making this location our home. Five stars for sure!!!
I usually do not go out of my way to write a review but I had to do it for this. I am amazed and very impressed of the attention EDDIE PEREZ gave me when servicing my car. He was attentive, professional, and went above and beyond for me even though he didn't want to. Me being a business owner and working in sales for 15 years service like the one EDDIE PEREZ provided was exceptional.
I drive a 2005 SL AMG, brought it in for an oil change. Eddie Perez advised me it needed a little more than that. At first I was hesitant to do the things he was saying but after further inspection Eddie was actually a very creditable advisor. All the issues he said I needed addressed were real and I felt confident with him keeping my ride in top shape. Bravo Eddie!!! Thanks again!!! Would recommend this dealership and service advisor to everyone in the so-flo area!!! I’m very pleased!!!
Eddie Perez in service turned my bad day into a great day. Best you can find hands down. 5 stars
My husband and I came to the dealership to look at pre owned convertibles. We were .lucky enough to be greeted by Jim Murphy. Jim was very helpful , knowledgeable, and not pushy at all- a definite plus! We love our new car!! We highly recommend him!
Edgar perez is the reason I get my E-class serviced there even though I live 5 minutes from coconut creek mb. Great communication and “the best or nothing” leve service
I have dealt with this Dealership for many, many years for purchases and service, especially, Fred Fischer who is kind, very knowledgeable about the Brand and goes out of his way to assist and help. He delivered my latest purchase to me at my home. What I appreciate so much is, that he follows up. Just a great experience to deal with this Dealership and it's staff. I would definitely recommend Fred Fischer in Sales and the Dealership.
If you’re going to service, see Eddie! If he’s not there, come back later. That good.
Eddie Perez went above and beyond servicing my car. He is the reason why I keep coming back
My wife and I stopped in to look for a convertible Jim Murphy greeted us and showed us what he had unfortunately he didn’t have what we were looking for. He was very knowledgeable will ask for him next time
I am glad that Eddie Perez was recommended to me. He is fast , knowledgeable and great to work with. I will not hesitate to recommend Eddie to other Mercedes owners.
I have had service reps at three different Mercedes Benz dealers and Eddie Perez exceeded them all. He is professional , courteous and most important he helps me get in and out fast. Eddie also keep me up to date with any information he has about the status of my car. Great job Eddie!
From the time I walked in It felt like a 5 star experience. My service advisor, Paul, told me what I needed based on my description of the problem and he was right. He also took an extra step and went for a ride with me after my service was completed to make sure all was well. I usually don't take my care to the dealership for service but I'm so glad I did. Paul is the reason I will be back!!
This is my third lease with my rep, Fred Fischer. He is efficient, professional and trustworthy. I would not hesitate to recommend him or this dealership. Fred makes the leasing process seamless. He is always available to assist his clients.
My service advisor, Eddie Perez, is extremely knowledgeable attentive and accommodating. Always makes it happen and always goes the extra mile. Best advisor in the biz
Our Sales Rep, Clyde Dervishi is both knowledgeable and great to work with to get the absolute best deal for us. I have been going to Clyde for a few years now and always return to see him every time I'm ready to get a new car. Highly recommend Clyde!
Fred Fisher has made me a Mercedes Benz customer for life!! The experience of buying a car and selecting the right car for my lifestyle has been so important over the years. I am loyal to the brand due to the vehicle itself, and the service received at every touch point. Thank you Fred for your years of expertise and providing me each time with a world class experience.
Jim Murphy showed me a car and was outstanding! He was thorough, helpful, knowledgeable, not pushy and knew exactly what I needed. I highly recommend giving Jim a call when you're in the market for a new vehicle - he will walk you through it professionally and efficiently.
I would love to share with the public what a wonderful experience I have had with this dealership and especially the service department. I have recieved above and beyond excellent service. They go the extra mile. Thank you to everyone.
Nicolas, Shane & Stephen were great to work with. They made my car buying experience very easy and quick. They all work great and efficiently together.
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